Terms of service

Who can use Vivra

You must be 18 or older. Vivra is offered in the United States, the European Economic Area, the United Kingdom and Switzerland.

You may hold one account, it is personal to you, and you may not share it. The information you give us should be accurate and kept up to date.

You also confirm that you are not located in a country subject to a US Government embargo or designated by the US Government as supporting terrorism, and that you are not on any US Government list of prohibited or restricted parties.

Vivra is not medical advice

Read this section even if you skip the rest.

Vivra is an educational and self-improvement product. It does not diagnose, treat, cure or prevent any condition, and nothing in it is a substitute for advice from a qualified clinician. We are not your doctor, dietitian, dermatologist or therapist, and using Vivra does not create a provider-patient relationship. Personalised content is still not clinical advice — a plan built from your answers is a starting point, not a prescription.

Talk to a qualified clinician before making significant changes to your exercise, diet, sleep, supplements or skincare — and especially if you have a health condition, take medication, are pregnant or breastfeeding, or have any history of disordered eating or body-image difficulty.

If you think you are having a medical emergency, call 911 or your local emergency number. Do not rely on Vivra in an emergency.

Where Vivra includes information about food, nutrition or ingredients, always read the actual product packaging and labelling before you eat something — particularly for allergens. We are not responsible for inaccuracies in third-party nutritional information.

Results are not guaranteed

We make no promise about the results you will get. What happens depends on your starting point, your health, your consistency and a great deal we do not control.

Any testimonial, review, before-and-after, statistic or example shown anywhere in Vivra or its marketing describes one person's experience. It is not typical, it is not a representation of what an average person achieves, and it is not a guarantee that you will achieve anything similar.

Results that do occur are not guaranteed to last, particularly if you stop following the plan.

Assumption of risk

Physical activity, changes to diet, and changes to skincare carry risk — including, in rare cases, serious injury. By using Vivra you accept those risks and take responsibility for your own health decisions.

You agree not to use Vivra against the advice of a clinician, or where doing so would put your health at risk. To the fullest extent permitted by law, you release us from claims arising out of your use of the service. This does not affect any right you have that cannot be waived under the law where you live.

Your account

Keep your login details to yourself. You are responsible for what happens on your account, including anything done by someone you let in. Tell us at [email protected] as soon as you think someone else has access.

You can close your account at any time. Closing your account does not by itself cancel a subscription — see the cancellation section below.

Subscriptions and billing

Paid features are sold as a subscription. What you will pay, how long the term is, when it renews and how to cancel are all shown to you before you buy, on the checkout page, and again in the confirmation email we send after purchase. Those disclosures form part of this agreement, and it is worth keeping the email.

You can buy a subscription in two places, and which one you used changes who handles your billing:

• On our website — we bill you through our payment processor.
• Through the Apple App Store or Google Play — Apple or Google bills you under their own terms, and manages your renewals, cancellations and refunds.

Trials

We offer free trials and reduced-price introductory trials. Both convert into a paid subscription automatically at the end of the trial unless you cancel first.

Before you start a trial we tell you what it costs, how long it lasts, the date it converts, what you will be charged when it converts, and how to cancel — and we repeat that in your confirmation email. If you do not want to be charged, cancel before the conversion date.

Trials are limited to one per person. We may refuse or end a trial where we reasonably believe it is being taken more than once, including through multiple accounts.

Automatic renewal

Your subscription renews automatically at the end of each billing period, at the price disclosed to you when you subscribed, and keeps renewing until you cancel. We charge the payment method on file.

If we change the price, we will tell you before it applies to you, and you can cancel before it takes effect. Continuing after that is how you accept the new price.

If you hold more than one subscription, each is separate. Cancelling one does not cancel the others.

Cancelling

You can cancel at any time, and cancelling is meant to be as easy as subscribing was.

If you subscribed on our website: cancel in the app, under Settings, then Subscription. It is online and self-service, with no phone call and no need to speak to anyone. We may offer you an alternative on the way through — a free month, or your next payment moved back — and you can decline it and carry straight on cancelling. You can also email [email protected] and we will do it for you. To avoid the next charge, cancel before the current period ends.

If you subscribed through the App Store or Google Play: cancel in your Apple or Google account settings, at least 24 hours before the period ends. That 24-hour window is how those stores bill — cancel later and the next period has already been charged. We cannot cancel a store subscription on your behalf.

Deleting the app does not cancel your subscription or your trial.

However you cancel, your access continues to the end of the period you have already paid for, and does not renew after that.

Refunds

Payments for subscriptions bought on our website are non-refundable, including for periods that have already started. Cancelling stops the next renewal; it does not refund the current period.

This does not affect the withdrawal right in the next section, or any refund right you have under the law where you live, and it does not apply where the law requires otherwise.

If you think you were charged in error, email [email protected] and we will look at it properly. We may also give refunds at our discretion.

If you bought through the App Store or Google Play, refunds are handled by Apple or Google under their policies. We cannot issue them, and you will need to ask the store directly.

Your right to withdraw — EEA, UK and Switzerland

If you are a consumer in the European Economic Area, the United Kingdom or Switzerland, you have a legal right to withdraw from a distance contract within 14 days, without giving a reason. This section explains how it works. Nothing in these terms takes it away.

The withdrawal period ends 14 days after the day the contract is concluded.

Immediate access. Subscriptions start straight away, so when you subscribe we ask you to expressly request that we begin supplying the service during the withdrawal period, and to acknowledge what that means. Because the service is supplied continuously rather than as a single download, you keep your withdrawal right — but if you withdraw part-way through, we may keep an amount proportionate to the service already supplied up to the moment you told us, and refund the rest.

How to withdraw. Send us an unequivocal statement of your decision before the 14 days are up — an email to [email protected] is enough. We will confirm receipt and refund you using the same payment method you used, without undue delay and within 14 days of being informed.

If you bought through the App Store or Google Play, exercise this right through the store, since the contract for that purchase is with them.

Model withdrawal form. You do not have to use it — any clear statement works — but if you would like one, copy these lines into an email to [email protected] and fill them in.

• To: Vivra — [email protected]
• I hereby give notice that I withdraw from my contract for the supply of the following service:
• Ordered on:
• Your name:
• Your address:
• Date:

Failed payments

If a payment fails, we may retry it and may pause your access until it goes through. We will email you before access is suspended. If it stays unpaid, we may cancel the subscription.

Buying through Apple or Google

When you subscribe through an app store, that store's terms govern your purchase, renewal, billing and refunds, and you manage the subscription in your store account rather than with us. You are responsible for any fees the store charges, and your licence to use the app is conditional on complying with the store's terms.

For the Apple App Store: this agreement is between you and Vivra, not Apple, and Apple is not responsible for the app or its content. Apple has no obligation to provide maintenance or support. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund your purchase price; to the maximum extent permitted by law, Apple has no other warranty obligation. Apple is not responsible for addressing any claim relating to the app, including product liability, regulatory non-compliance, consumer protection claims, or any third-party claim that the app infringes intellectual property rights. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

Acceptable use

You agree not to:

• copy, resell, redistribute or publicly post our lessons or other content
• share your account, or use one account for several people
• reverse engineer, decompile, scrape, or use bots, scripts or automated tools against the service
• use the service, or anything taken from it, to build a competing product
• circumvent or interfere with security features, or with anyone else's use of the service
• upload anything containing malware, or otherwise damage the service
• use Vivra to break the law or to infringe anyone's rights
• misrepresent yourself, or use Vivra on someone else's behalf without their permission

Treating our team decently

We ask that you are civil with the people who answer support. If your conduct towards them is threatening, harassing or abusive, we may close your account immediately.

Our content

The lessons, text, design, software, name and brand are owned by Vivra or our licensors and are protected by copyright, trademark and other laws.

While your subscription is active, you get a personal, limited, revocable, non-exclusive, non-transferable licence to use Vivra for your own non-commercial use. It ends when your subscription or account does.

Your content

Anything you enter — your quiz answers, your habits, anything you write — stays yours. You grant us only the licence we need to host it, process it and run the service for you. We do not take a commercial licence over it, we do not publish it, and we do not use it to promote Vivra.

If you send us feedback or suggestions, we can use those freely and without owing you anything.

Changes to the service

We work to keep Vivra available, but we cannot promise it will never be interrupted, and we may change, add or remove features.

If we permanently remove a paid feature you subscribed for, we will give you reasonable notice and a fair pro-rata refund of anything you paid in advance for it.

We may issue updates, including security updates. If you are a consumer in the EEA, the UK or Switzerland, we will provide the updates needed to keep the service in conformity with these terms for as long as you would reasonably expect. Please install them — if you do not, we are not responsible for a lack of conformity the update would have fixed.

Suspension and termination

You can stop using Vivra and close your account at any time.

We may suspend or close your account if you break these terms, if we are required to by law, or if we reasonably believe it is necessary to protect the service or other users. Where it is reasonable to do so, we will tell you first. If we close your account without cause, we will refund the unused portion of what you have paid.

Disclaimers

Except as expressly stated in these terms, Vivra is provided "as is" and "as available", and to the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the service will be uninterrupted, secure or error-free, or that any content is accurate, complete or current.

If you are a consumer, this section does not take away rights you have under the law where you live. In the EEA, the UK and Switzerland you keep your statutory guarantee that digital content and services conform to the contract, and your remedies if they do not. Some US states do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited under applicable law.

Subject to that, and to the fullest extent permitted by law: we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data or loss of goodwill; and our total liability arising out of or relating to Vivra is limited to the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred dollars.

These limits apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

If you are a consumer in the EEA, the UK or Switzerland, we remain liable for foreseeable loss caused by our breach of these terms or our negligence, and nothing here limits that.

If you are a California resident, you waive California Civil Code section 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

Indemnification

If you are not a consumer, you agree to indemnify and hold Vivra harmless from claims, losses and reasonable legal costs arising out of your misuse of the service, your breach of these terms, or your violation of any law or of anyone else's rights.

Dispute resolution — United States

This section applies to you if you live in the United States. It affects your legal rights: it requires individual arbitration, waives your right to a jury trial, and waives your right to participate in a class action. Please read it.

Step one: talk to us. Before either of us starts arbitration, we must first try to sort it out informally. Email [email protected] with a short written description of the dispute, what you want, and your contact details. Both of us agree to take part in good faith, by phone or video if that helps, for 60 days. This is a condition that must be met before arbitration begins, and an arbitrator must dismiss any demand filed before it happens. Time limits for bringing a claim are paused while this is going on, so nobody loses rights by trying.

Binding individual arbitration. If that does not resolve it, you and Vivra agree that any dispute arising out of or relating to these terms or to Vivra will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules for claims under $250,000, and its Comprehensive Arbitration Rules otherwise. The seat is Delaware, the language is English, and hearings are held by video unless the arbitrator decides an in-person hearing is appropriate — and if you are a consumer, you may ask for one near where you live. The arbitrator decides all issues, except that a court decides questions about the scope and enforceability of this arbitration agreement.

Costs. If you are a consumer and you start the arbitration, you pay a $250 filing fee and we pay the rest of the arbitration costs, including the arbitrator's fees. If we start it, we pay all of it. Each of us pays our own legal fees unless the rules or the law say otherwise.

Class action waiver. You and Vivra agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may award relief only in favour of the individual seeking it, and may not preside over any form of representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim proceeds in court and the rest of this section still applies to everything else.

Coordinated filings. If 25 or more similar arbitration demands are filed against us within 30 days by or with the help of the same law firm or organisation, they will be grouped into batches of up to 50, each batch resolved as a single arbitration with one arbitrator and one set of fees. Both of us agree to cooperate with the arbitration provider to make that work. If we disagree about whether batching applies, a single arbitrator appointed for that purpose decides it, and we pay for that. This does not authorise class, collective or mass arbitration in any other form.

Small claims. Either of us can bring an individual claim in small claims court instead, if it qualifies.

You can opt out. You have 30 days from the date you first accept these terms to opt out of arbitration and the class action waiver. Email [email protected] with the subject line "Arbitration opt-out" and the email address on your account. It costs nothing, it does not affect your subscription or anything else in these terms, and if you opt out, disputes go to the courts named below. If you opt out, we are not bound by the arbitration agreement either.

Injunctive relief. Either of us may go to court for an injunction to protect intellectual property or confidential information without first arbitrating.

This section survives the end of these terms.

Dispute resolution — EEA, UK and Switzerland

If you are a consumer in the European Economic Area, the United Kingdom or Switzerland, the arbitration section above does not apply to you.

Please contact us first at [email protected] — most things are resolved there, and we would rather fix a problem than argue about it.

You may bring proceedings in the courts of the country where you live, and we will bring any proceedings against you in those courts. You keep every protection given to you by the mandatory law of that country.

You may also be able to use an alternative dispute resolution body in your country. We are not obliged to take part in any particular ADR scheme and do not currently participate in one. The European Commission's online dispute resolution platform closed in 2025 and is no longer available.

Governing law

These terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules, and — for disputes not subject to arbitration — the state and federal courts in Delaware have jurisdiction.

If you are a consumer in the EEA, the UK or Switzerland, this choice of law does not deprive you of the protection of the mandatory rules of the country where you live, and the courts there have jurisdiction as described above.

Electronic communications and signatures

When you use Vivra or email us, you are communicating electronically, and you agree that we may do the same. Notices, disclosures, receipts, renewal reminders and these terms delivered electronically satisfy any requirement that they be in writing.

When you click a button such as "Get started", "Subscribe", "Continue" or "I agree", that is your electronic signature and it forms a binding contract on the terms shown to you at that moment.

You can ask for a paper copy of anything, and you can withdraw your consent to electronic delivery, by emailing us — though we may not be able to keep providing the service if you do.

Changes to these terms

We may update these terms. If a change materially affects you, we will give you notice by email or in the app at least 30 days before it takes effect, and it will not apply retroactively.

Continuing to use Vivra after a change takes effect is how you accept the new terms. If you do not accept them, cancel before they take effect.

General

These terms, together with the privacy policy and the disclosures shown to you at checkout, are the entire agreement between you and Vivra about the service.

If any part is found unenforceable, the rest stays in force. If we do not enforce something straight away, that is not a waiver of it.

You may not transfer your rights under these terms. We may transfer ours in connection with a merger, acquisition or sale of assets, on notice to you and provided your rights are not reduced.

Neither of us is responsible for a failure to perform caused by something genuinely outside our reasonable control.

Contact

Questions about these terms, or any notice under them: [email protected]. We answer every one, and it is the fastest way to reach us about anything in this document.